Service And support

 

On Group / Olivetti's highly-efficient service and support has been specifically designed for our clients' needs.

 

OnGroup / Olivetti's deployments and roll-outs around Australia have been very extensive: we have met challenging quantities, time-frames and requirements from many organisations around the country and nothing was too big or too small to handle. The results are always professional and flawless. It is precisely this long-term experience that enables us to plan and manage our service with the efficiency you expect, and deserve. And because we recognise - and respect - that every company's needs and circumstances are unique, our service and support is completely customisable and flexible. We tailor solutions to your individual situation. Our packages include Support, Swapout, Maintenance, Help desk, Deployment, Asset management and Decommissioning. Talk to us about customising a complete - or partial - solution to meet your needs. We can assist with projects from beginning to completion, or we can manage a phase on-site or remotely and fit seamlessly into your operations.

 

SUPPORT / HELP-DESK

 

On Group's Support Services are there to assist you when problems arise and to make sure that effective strategies - and equipment - are swiftly put into place . We Help you reduce downtime by identifying problems remotely, and we ensure that SLAs required aremet.

 

SWAPOUT SERVICES

 

One of primary services that OnGroup / Olivetti offer are our Australia-wide Swapout services. Some of Australia's largest companies utilize this service: and it has proven to be a phenomenal saviour when it comes to keeping things running productively with minimum downtime. Our fast response and convenient locations means that Swapouts are swift, efficient, reliable. On Group maintains an Australia-wide pool of specialised units that we know our clients may need placing at any given time, and they are kept in strategic locations that are based on our clients' proximity. This ensures that your Swapout needs and SLAS are always met quickly and without delays. Without fail, our fast turnarounds mean we don't miss a beat. Please talk to us about your needs so we can tailor a package to suit you. We have hundreds of agents around Australia waiting to service you. No matter where you are located, we guarantee to be there with a solution faster than you can say "Swapout".

 

SERVICE LOGISTICS

 

Have a large fleet of machines that need to be expertly repaired like new? Talk to us! We can repair and refurbish your existing fleet and provide a warranty program to suit you. This is a great way to lengthen the life of your devices without the expense of replacing them. Flexible solutions for your needs.

 

SYSTEM INTEGRATION

 

Let us provide you with our system integration services. Legacy systems are specialties for us. We will find a way to connect all your dots so they seamlessly integrate. Let your problems become our success.

 

MAINTENANCE

 

On Group / Olivetti also provides Australia-wide maintenance services. For devices that can't be swapped out, our on-site maintenance support may be for you. Our experienced personnel will assess the matter on-site and we can offer solutions once the problem has been identified. And our response, as always, is fast. We like to get straight to the point - and to the devices - and get you running smoothly again. Please talk to us about our on-site maintenance support.

 

HELP DESK

 

Having a dedicated Help Desk allows our specialized team of professionals the ability to reduce your down time. In many cases Service and Support calls can be resolved by easy, direct dialogue. With years of technical and logistical experience, our people can promptly identify and resolve most issues that arise, and are quick at recognising and diagnosing glitches: so don't hesitate to seek our expert advice.

 

DEPLOYMENT / STAGING

 

On Group / Olivetti has deployed thousands of devices for many of Australia's largest companies. From staging and initial run-up, to tracking to installation and testing, On Group's services will ensure your deployment runs to schedule and budget. Staging and Deployment is a very intricate, precise, specialised and laborious process that needs to be executed accurately and quickly. This means our teams work to a tight schedule tracking the shipping of devices, meticulously testing their output, delivering and installing them to client specifications: they perform to a time frame and complete each phase with efficiency and dedication. Our proven performance is the reason that we are continually entrusted with large deployments around the country. Coupled with our deployment services is our environmental de commissioning.

 

ASSET MANAGEMENT

 

Our Asset Management Services allows your organization to have real time information on your assets. From simple asset-tagging to complete fleet management. On Group / Olivetti has the end to end solution for you.

"Olivetti is a world leader in office products and state-of-the-art technology since 1908: and we continue to offer the most advanced equipment of our time."